Refunds and Returns Policy -

Refunds and Returns Policy

Overview

Refund & Return Policy

At 1011 Health, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.

You have 14 days from the date of delivery to request a return. To be eligible, your item must be unopened, unused, and in its original packaging with the safety seal intact. Due to the nature of our natural wellness products (Tinctures, Resin, and Creams), we cannot accept returns on opened items for hygiene and safety reasons.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us immediately at 1011cbdplus@gmail.com with a photo of the product. We will arrange a replacement or full refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 1011cbdplus@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 1011cbdplusgmail.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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